Find answers to common questions about our products, shipping, and services. Can't find what you're looking for? Contact us.
Orders & Shipping
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
Yes, we ship to most countries worldwide. Please note that customers are responsible for any customs duties or taxes imposed by their country.
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number that you can use on our Track Order page.
Returns & Warranty
We offer a 30-day hassle-free return policy for all unused items in their original packaging. Simply contact our support team to initiate a return.
Yes, all KnifeMaster knives come with a Lifetime Warranty against defects in material and workmanship. We stand behind the quality of our products.
Product Care
We recommend using a whetstone or a high-quality sharpening system. Avoid pull-through sharpeners as they can damage the blade edge over time. We also offer professional sharpening services.
No. We strongly recommend hand washing your knives with mild soap and warm water, then drying them immediately to prevent rust and handle damage.
Still have questions?
We're here to help. Our support team is available Monday through Friday, 9am to 5pm EST.
